At Trendsap, we strive to provide a seamless experience for our customers when purchasing event tickets. Please read the following refund policies carefully before making your purchase.
1. General Refund Policy
- All Sales are Final: Once a ticket is purchased, it is considered final. We do not offer refunds or exchanges for tickets unless otherwise stated in the event details or required by law.
- Non-Refundable Events: Certain events may be marked as non-refundable, and in such cases, no refunds will be issued under any circumstances.
2. Event Cancellations
- Full Refund: If an event is canceled by Trendsap or the event organizer, you will be entitled to a full refund of the ticket price.
- Notification: We will notify you via email regarding the cancellation and refund process in 5 – 7 business days of the event’s cancellation.
3. Event Rescheduling
- Ticket Validity: If an event is rescheduled, your ticket will be valid for the new date. No refunds will be provided if you are unable to attend the rescheduled event.
- Refund Requests: In the case of a significant change to the event schedule (e.g., change in date or venue), you may request a refund within 7 days of the announcement.
4. Partial Refunds
- Special Circumstances: Partial refunds may be offered at the discretion of Trendsap for certain events. These will be considered on a case-by-case basis.
5. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team at support@trendsapio.com with your order number and the reason for the refund request.
- Processing Time: Refunds will be processed within 10-15 business days from the date of the refund request approval.
- Payment Method: Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your payment provider.
6. Third-Party Tickets
- Non-Responsibility: If you purchase tickets from a third-party vendor or reseller, Trendsap is not responsible for any refunds or issues related to those purchases. Please refer to the third-party’s refund policies.
7. Contact Us
- If you have any questions or concerns regarding our refund policies, please contact us at support@trendsapio.com